15. Right of withdrawal
The Client has 14 days (in Italy) or 7 days (Europe/Extra EU) from when the order is received to have the right of withdrawal, without obligation to state the reason. The items must be sent to:
Name: Ceccacci S.r.l.
Address: Corso Vittorio Emanuele 11-22
ZIP Code: I-03024
Returned items must be unused and never worn and must be returned in the original packaging with any attached documentation and labels. Delivery is the Client's responsibility until the arrival to destination; It is therefore advisable to send the package with a delivery service that insures the value of the items and is trackable. All items will be controlled once they are received and if they do not meet with our policies for withdrawal, the procedure of the right of withdrawal will not be possible.
16. Reimbursement policy
In case the Customer decides to make use of point 15 and meets the requirements, the Ceccacci S.r.l. will issue a refund by Bank Transfer or Credit Card, unless otherwise specified by the Client. The refund will meet the price of the item or items when they were purchased and this includes items purchased on sale. We will issue the refund excluding any shipping costs, duties, taxes, etc. Refunds will be made within 180 business days and it will be credited in accordance to the Clients banking circuit.